Shipping Policy

• In-Stock Items: Packed and shipped within 2 working days.
• Delivery Time for In-Stock Items: Arrives in 4 to 8 days based on your delivery location.
• Handcrafted / Made-to-Order Items: Requires 7 to 15 days for shipping due to careful hand-made work.
• Delays: You will get an email update if your handmade clock takes extra time to craft.

Return, Exchange, and Damage Policy

• All Sales Final: No returns, refunds, or exchanges for change of mind.
• Handmade Variations: Small differences in color, wood grain, or texture happen naturally. These unique features are not considered defects.
• Unboxing Video Required: You must record a continuous video while unboxing the package to claim damage.
• Shipping Damage: Contact us with the unboxing video within 48 hours of delivery if your item arrives broken.
• Manufacturing Defects: We will fully replace your clock if it has a verified manufacturing defect.

1-Year Warranty Policy Coverage: All clocks include a 1-year warranty starting from your purchase date.

• What is Covered: Internal clock mechanism failure or structural manufacturing defects.
• What is Not Covered: Damage from drops, water, improper handling, or normal battery wear.
• How to Claim: Email your original order receipt and a video of the issue to our support team.