FAQs
Product Quality & Ethics
Where are these clocks made?
We handle 100% in-house production from design to the final finish.
Who makes the clocks?
Our production provides meaningful employment to local artisans and skillful craftsmen.
What mechanism is used in the clocks?
We use premium Youngtown mechanisms imported directly from Taiwan.
How reliable is the clock mechanism?
The quality is exceptional, with a failure ratio of less than 1%.
Care & Maintenance
What kind of batteries should I use?
Use only high-quality AA alkaline batteries for best timekeeping performance.
How should I clean my handcrafted clock?
Wipe the clock gently with a clean, soft cotton cloth.
Can I use cleaning sprays or soaps?
No, never use detergents or chemicals because they ruin the handmade finish.
Where should I hang or place my clock?
Keep the clock away from direct sunlight and water splashes.
Can I use these clocks outside on my porch?
No, these clocks are strictly meant for indoor use only.
Stock & Production Delays
What happens if a clock is out of stock?
Production for out-of-stock items takes 10 to 15 working days.
Will I be notified about stock delays?
Yes, our support team will email you immediately regarding the timeline.
Can I cancel my order if it is delayed?
Yes, you can cancel within 24 hours of our team’s delay email.
Shipping, Damage, & Warranty
How long does regular shipping take?
In-stock clocks ship in 2 working days and arrive in 4-8 days.
What if my clock arrives broken?
You must record a continuous unboxing video when opening the box.
How do I report a damaged delivery?
Email your unboxing video to support within 48 hours of delivery.
Do these clocks come with a warranty?
Yes, every clock includes a 1-year warranty against any kind of manufacturing defect.