Refund policy

Return, Exchange, and Damage Policy

• All Sales Final: No returns, refunds, or exchanges for change of mind.
• Handmade Variations: Small differences in color, wood grain, or texture happen naturally. These unique features are not considered defects.
• Unboxing Video Required: You must record a continuous video while unboxing the package to claim damage.
• Shipping Damage: Contact us with the unboxing video within 48 hours of delivery if your item arrives broken.
• Manufacturing Defects: We will fully replace your clock if it has a verified manufacturing defect.